Library · Travel & housing – process groups
HSG · Housing
The biggest group: hotels, room blocks, rooming lists.
17 processes
Overview
Who it's for
Teams that organize travel and housing for many people
You need
Master data of travelers and a schedule
You get
17 documented workflows with trigger, automation level, and priority
| ID | Process | Trigger | Autom. | Prio |
|---|---|---|---|---|
HSG-010 | Market research for accommodations at the work site | Work site confirmed and overnight need > 0 | ASSIST | Later |
HSG-020 | Send RFP/inquiry to hotels and apartment providers | Shortlist from HSG-010 approved | VOLL | Do first |
HSG-030 | Compare and evaluate offers | ≥ 2 offers received or offer deadline reached | ASSIST | Do first |
HSG-040 | Negotiate allotment | Provider selected and need ≥ `{{ALLOTMENT_MIN_ZIMMER}}` | MAN | Not worthwhile |
HSG-050 | Manage allotment and monitor call-off rate | Allotment contract active, daily reconciliation | VOLL | Do first |
HSG-060 | Review contract and terms, record cancellation deadlines | Contract or booking confirmation available | HITL | Do first |
HSG-070 | Define room category and budget logic | Budget approved (FIN-010) and provider selected | HITL | Do first |
HSG-080 | Assign rooms according to ruleset | Demand plan baseline and allotment available | HITL | Do first |
HSG-090 | Generate initial rooming list | Assignment completed, arrival − `{{ROOMING_LIST_DEADLINE_TAGE}}` | VOLL | Do first |
HSG-100 | Update and version rooming list | Change to person, period or room | VOLL | Do first |
HSG-110 | Communicate accommodation changes | New rooming list version approved | VOLL | Do first |
HSG-120 | Manage check-in and organize key handout | Arrival day reached | ASSIST | Later |
HSG-130 | Handle check-out and reconcile with booking data | Departure day reached or hotel departure list received | ASSIST | Later |
HSG-140 | Handle long-term and serviced apartment process | Length of stay > `{{LANGZEIT_SCHWELLE_NÄCHTE}}` | HITL | Big Bet |
HSG-150 | Handle special accommodation needs | Special-needs flag from DAT-040, DAT-050 or CST-020 | HITL | Later |
HSG-160 | Handle damage and complaint cases at accommodation | Report by person or accommodation | HITL | Later |
HSG-170 | Handle no-show and early departure | Hotel reports no-show or person departs early | HITL | Do first |